Privacy Policy

At ResuelveAhora, we value and respect your privacy. This policy describes how we collect, use, store, and protect your personal information when you visit our website. We invite you to read this document carefully to understand our practices.

1. Information We Collect

We collect different types of information to provide you with a better experience:

• Browsing information: IP address, browser type, operating system, pages visited, time spent on the site, and referring URL. This information is collected automatically through cookies and analytics tools.
• Cookie information: We use first-party and third-party cookies to improve site functionality, remember your preferences, and analyze traffic.
• Google Analytics data: We use Google Analytics to understand how users interact with our site. This tool collects anonymous data about your visit.
• Email address: If you subscribe to our newsletter, we collect your email address with your explicit consent.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Improve user experience and site navigation
• Analyze site performance and understand our audience's preferences
• Send our newsletter with useful content and updates (only if you subscribed)
• Ensure the security and proper functioning of the site
• Comply with our legal obligations

We will never sell your personal information to third parties. Your trust is fundamental to us.

3. Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit our site. We use the following types:

• Essential cookies: Necessary for the basic functionality of the site, such as remembering your language preference and cookie consent.
• Analytics cookies: Help us understand how visitors interact with the site through Google Analytics. This data is aggregated and anonymous.
• Functionality cookies: Allow us to remember your preferences for a personalized experience.

You can manage or disable cookies from your browser settings. Please note that disabling certain cookies may affect the site's functionality.

4. Sharing Information with Third Parties

We do not share your personal information with third parties, except in the following circumstances:

• Google Analytics: We share anonymous browsing data with Google for traffic analysis. You can review Google's privacy policy.
• Affiliate partners: When you click on affiliate links, third-party sites may collect their own data. We do not share your personal information with these partners.
• Legal requirements: We may disclose information if required by law or to protect our legal rights.

5. Your Rights

Depending on your location, you have specific rights over your personal data:

Rights under GDPR (European Union)

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request the deletion of your personal data.
• Objection: Object to the processing of your data for certain purposes.
• Portability: Receive your data in a structured, commonly used format.

Rights under CCPA (California)

• Right to know what personal information is being collected.
• Right to request the deletion of your personal information.
• Right not to be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us at the email address provided at the bottom of this page.

6. Data Security

We take the security of your information very seriously. We implement the following measures:

• SSL/TLS encryption on all connections to the site
• Secure storage of any personal data collected
• Restricted access to information for authorized personnel only
• Periodic review of our security practices

Although we strive to protect your information, no method of Internet transmission is 100% secure. We recommend taking your own precautions when browsing online.

7. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable legislation. When we make significant changes:

• We will update the "last updated" date at the top of this page.
• For material changes, we will post a visible notice on our site.

We recommend reviewing this policy regularly to stay informed.

8. Contact

If you have questions about this privacy policy or wish to exercise your rights over your personal data, you can contact us at:

Email: privacy@resuelveahora.com

We commit to responding to your request within a maximum of 30 days.